Flat Rate Shipping
Our Shipping Service shipping is $189 flat rate nationwide on all freight orders.
On Delivery your Order
In the rare occasion that a product is damaged in transit, please follow these steps.
Processing Your Shipment
Dotfloor orders are packaged and prepared carefully. All shipments are inspected to ensure proper quantities and styles are correct.
Changed and Cancelled Orders
Orders can be changed on the day of sale, prior to 3:00 pm Pacific time. After this time, there is no guarantee that an order can be changed or cancelled from shipping out of our warehouses. Orders that are cancelled that have not been shipped are assessed a 10% cancellation fee.
Tracking Your Order
Once your order has left our facility, you will receive an email with all the appropriate package and tracking information. The delivery company contact information will be provided in the tracking number email.
Confirm Order
After your sales order has processed, you will receive a sales fulfillment email. This document will include: your sales order number, order summary, tracking number, tracking links, and delivery instructions. Please review the order prior to it shipping to confirm everything is correct.