Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to ensuring a smooth and efficient shipping experience for all our customers. Please review our shipping policy below.
1. Processing Time
- Orders are processed within 2-5 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or special orders may require additional processing time, which will be communicated to you at the time of purchase.
2. Shipping Rates & Delivery Time
- Standard Shipping: Estimated delivery within 5-10 business days after processing.
- Expedited Shipping: Estimated delivery within 2-5 business days (additional charges apply).
- Freight Shipping: For large flooring orders, delivery may take 7-14 business days, depending on location and carrier availability.
- Shipping costs are calculated at checkout based on weight, destination, and shipping method.
- Some remote or rural locations may have extended delivery times.
3. Freight Shipping & Large Orders
- Large flooring orders are shipped via freight carriers and require curbside delivery. The carrier will contact you to schedule a delivery time.
- Customers must ensure that someone is available to receive and inspect the delivery.
- If a loading dock or forklift is required for unloading, please notify us in advance. Additional fees may apply.
4. Shipping Locations
- We currently ship to the United States (excluding Alaska & Hawaii). For international shipping inquiries, please contact our customer support.
- Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.
5. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- Please allow up to 24-48 hours for tracking information to update.
6. Damages & Missing Items
- Please inspect your shipment upon arrival. If your order arrives damaged, please note the damage on the delivery receipt and contact us within 48 hours with photos of the damage.
- Missing items must be reported within 5 business days of delivery.
- We will work with the carrier to resolve shipping issues, but we are not responsible for damages that are not reported within the specified timeframe.
7. Returns & Exchanges
- We do not accept returns on flooring orders unless the product is defective or damaged upon arrival.
- If a return is approved, customers are responsible for return shipping costs and a restocking fee may apply.
8. Shipping Delays
- We strive to meet estimated delivery times, but delays may occur due to unforeseen circumstances (e.g., weather, carrier delays, supply chain issues).
- If your order is delayed beyond the estimated time frame, please contact our customer support for assistance.
For any shipping-related questions or concerns, please contact our customer service team at service@dotfloor.com or (916) 306-0115. Thank you for choosing us for your flooring needs!