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Mandatory Fees & Surcharges — What You Need to Know

Transparent Pricing at Dotfloor At Dotfloor, we are committed to honest and transparent pricing. We want every customer to understand exactly what they are paying for, with no surprises at checkout. Below is a clear breakdown of our shipping fees, surcharges, and related policies. Free Standard Shipping We offer free standard shipping on all orders over $500 within the contiguous United States. For orders under $500, a flat-rate shipping fee will be calculated and displayed at checkout based on your location and order size. Sample Shipping Sample shipping is always free. We encourage you to order samples before committing to a full purchase so you can see and feel the product in your own space. Delivery Surcharges While we strive to keep shipping costs as low as possible, certain delivery scenarios may incur additional surcharges. These include: Remote or Rural Areas: Deliveries to locations outside standard carrier service zones may be subject to an additional surcharge determined by the carrier. Residential Delivery with Liftgate: Pallet shipments delivered to residential addresses typically require liftgate service. A liftgate surcharge will be applied and clearly shown at checkout. Alaska & Hawaii Shipments: Orders shipped to Alaska or Hawaii are subject to additional freight charges due to extended transit distances. Pallet Delivery for Large Orders Large flooring orders are shipped on pallets via freight carriers. A pallet delivery fee covers the cost of freight handling and is calculated based on the weight and destination of your order. This fee is always displayed at checkout before you complete your purchase. No Hidden Fees All applicable charges, including surcharges, taxes, and delivery fees, are calculated and displayed during checkout. You will never encounter unexpected costs after placing your order. What you see at checkout is what you pay. Returns Processing If a return is initiated in accordance with our returns policy, a returns processing fee may apply. Please review our Returns & Refund Policy for full details on return eligibility and any associated costs. Questions? If you have any questions about pricing, fees, or shipping, our team is here to help: Email: Service@Dotfloor.com Phone: 1-800-642-9929 We appreciate your business and are committed to making your purchasing experience as straightforward as possible.