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Order & Delivery

Flat Rate Shipping

Flat Rate Shipping

Our Shipping Service shipping is $189 flat rate nationwide on all freight orders. Shipments will arrive in 4 to 12 business days. Online tracking and curbside delivery are included.

Orders below 270 lbs. or 6 boxes are $99 and shipped via UPS ground.

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On Delivery your Order

On Delivery your Order

In the rare occasion that a product is damaged in transit, follow these steps:

1. Count and verify the number of cartons.

2. Inspect the cartons carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness or any other signs of possible damage.

3. If you see that the package is damaged open it immediately and inspect the condition of the product.

4. If the package has damage, note all shortage or damage on delivery receipt. Please be specific about the quantity of damaged or short product and its current condition.

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Processing Your Shipment

Processing Your Shipment

Dotfloor orders are packaged and prepared carefully. All shipments are inspected to ensure proper quantities and styles are correct. Depending on the type of product ordered, packaging and freight service may vary.

Depending on the size of the order, we can also ship via UPS Ground.

We do offer a $189 Flat Rate on a minimum of a 6 box order. It will take rough 5-10 days to reach your address. But if you need expedited shipping, call for pricing and availability – 1 (800) 642-9929

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Changed and Cancelled Orders

Changed and Cancelled Orders

Orders can be changed on the day of sale, prior to 3:00 pm Pacific time. After this time, there is no guarantee that an order can be changed or cancelled from shipping out of our warehouses. Orders that are cancelled that have not been shipped are assessed a 10% cancellation fee.

Orders can also be cancelled after they have shipped. In this event, the order is subject to a non-negotiable 25% cancellation fee, as well as any other costs to stop and return the shipment charged by the shipping company.

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Tracking Your Order

Tracking Your Order

Once your order has left our facility, you will receive an email with all the appropriate package and tracking information. The delivery company contact information will be provided in the tracking number email.

All communication related to the delivery status and its scheduling is facilitated with the transportation company.

PLEASE NOTE: Please allow up to 48 hours for your tracking number to register as active after you receive your order tracking email from Dotfloor’s shipping department. We recommend that you contact the delivery company in order to verify your product’s delivery date.

The typical window for delivery during the day is an A.M. or P.M. delivery. On delivery day, the delivery company will make a curbside delivery.

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Confirm Order

Confirm Order

Confirm Order

After your sales order has processed, you will receive a sales fulfillment email. This document will include: your sales order number, order summary, tracking number, tracking links, and delivery instructions. Please review the order prior to it shipping to confirm everything is correct.

Order Fulfillment Orders that are received before 11:00am PST will ship “Next Day,” unless otherwise noted.

Orders that are received after 11:00am PST will be processed the “Next Day” and shipped the following business day.

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