Warranty

Warranty

Dotfloor warrants its vinyl and thermoplastic composite flooring against defects in material and workmanship, when purchased from an authorized dealer and installed and used as intended. This warranty is offered worldwide.

Warranty documents

The full terms are in the documents below. Choose the one that matches how your floor is used:

• Residential Use Warranty — normal household use
• Light Commercial Use Warranty — light-traffic commercial spaces
• General Commercial Use Warranty — commercial spaces that do not experience heavy traffic

Applications considered industrial do not qualify for warranty coverage.

Warranty length

The warranty period depends on the product line and is listed on each product page. For example, New Parliament 810 carries a Residential Limited Lifetime warranty and a 15-Year General Commercial warranty.

Claims are settled on a pro-rated basis, determined by the number of years remaining on the warranty. On Lifetime limited warranty products, the pro-rated warranty applies for the first 30 years after the date of purchase; from 30 to 50 years, repair, replacement or refund is capped at 5% of the original flooring purchase amount.

What is covered

• The wear layer will not wear through the decorative surface
• Will not stain from normal household consumable items such as food or drink
• Will not stain from pet accidents, provided they are cleaned immediately upon discovery
• Will not fade as a result of direct sunlight or household lighting
• Will be resistant to damage from normal household spills
• Defects in material and workmanship in the original manufactured condition

What is not covered

• Scratches, indentations, or reduction in gloss level — these are not considered wear
• Damage resulting from accident, misuse, abuse, or improper installation or maintenance
• Flooring that the purchaser or installer knew, or could reasonably be supposed to have known, was defective before installation
• Any attempt to repair or replace the flooring without our consent, which voids this warranty
• Industrial applications
• Consequential or incidental damages — loss, expense, inconvenience or damage other than to the flooring itself

How to make a claim

1. Notify the dealer you purchased from within 30 calendar days of discovering the defect, and within the validity period of this warranty.
2. Keep your original sales receipt as proof of purchase.
3. Your dealer can answer your questions and, if necessary, start to process the claim. We reserve the right to inspect the flooring and to remove samples for further evaluation.

Please do not attempt to repair or replace the flooring before your claim has been assessed — doing so voids this warranty.

Care & maintenance

Proper care keeps your warranty intact. See our Warranty & Maintenance guide for cleaning and protection instructions.

Questions

Call 1-800-642-9929 or email service@dotfloor.com.

This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.