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Warranty

Dotfloor warrants products against any defects that are due to faulty material or workmanship for a period after the original date of consumer purchase.

This warranty is valid only for:

  • The original consumer.
  • When the product is purchased through authorized retailers.
  • With the original sales receipt for proof of purchase to make your warranty claim.

This warranty does not include damage to the product resulting from:

  • Accident, misuse, or repairs performed by unauthorized personnel.
  • Operation with the wrong type of current or voltage.
  • Failure to follow cleaning instructions for both the kettle and cleaning/descaling agents.
  • Failure to comply with any safeguards listed in the warnings and instructions of this document.

Our products have the following warranty periods following the date of purchase:

 

Product Type Warranty Period
Electric (Stagg EKG, Corvo EKG) 1 year
Non-Electric (Stagg Pour-Over Kettle, Raven Tea Kettle, Stagg glassware Joey mugs, Prismo, Atmos, etc.) 30 days

 

If the product should become defective within the warranty period, or you have questions regarding warranty or service, email us using the "Submit Request" link at the top right of this page.